Privacy Policy

This privacy policy sets out how our company uses and protects any information that you give us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. If you have any concerns then please contact us directly.

What data we may collect

We may collect the following information:

  • Name and contact information including email address and telephone numbers
  • A copy of your driver’s licence if you request a loan vehicle
  • Credit card slip when payment is made

What we do with the information we gather

We require this information to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Drivers licence for any insurance purposes required
  • We may also use the information to improve our products and services


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical procedure to safeguard and secure the information we collect.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • You have the option to call / pop in and let us know
  • If you have previously agreed to us using your personal information, you may change your mind at any time by contacting us directly

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.You may request details of personal information which we hold about you under the Data Protection Act 1998, and you may also request that information we hold about you is erased from our systems as per Article 17 of GDPR. A fee may be payable for excessive or repeat requests and each request will be considered, and if seen to be reasonable will be acted upon within 1 month of the request being made. If you would like a copy of the information held on you please contact us directly by post, in person or by phone and we will require verifiable evidence of your identity.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at Rivermead, Pipers Way, Thatcham, Newbury, Berkshire, RG19 4EP or

Physical Procedure for Privacy Policy

Photocopy of drivers licence to be put in yellow folder for filing and kept in office.

Credit card slips, once payment has gone through bank account credit card slips are held off site and shredded once confirmation the payment has been received into our account.

Any name, addresses, email address or contact numbers of customers to be held in personal files, within filing cabinet kept in the office, or in filing tray.

If job cards are required in the day they will be used by authorised personnel within the workshop or kept under the counter within the stores area or in the office.

Cookies Policy

Website usage information is collected using cookies. A cookie is a small text file placed on your computer or device to collect information on your use of our website and to compile statistical reports on website activity.

The cookies we use are for Google Analytics which should be aggregated or statistical, and means that we will not be able to identify you individually. As such the GDPR does not apply to this data as it is not personal data for the purposes of the regulation. For further information visit

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Your Concerns

If you have any concerns about material which appears on our site, please contact

Keeping you on and off road